Billing glitch leaves Metro Detroit mother struggling to pay for daycare

‘I’m worried for my kids’

STERLING HEIGHTS, Mich. – It’s no secret that daycare is shockingly expensive.

One Metro Detroit mom may be forced to move her children from one care facility to another due to a computer glitch.

Stacey Reiter receives assistance from the state but a billing problem is creating big concerns -- so she reached out to Help Me Hank to investigate.

Reiter’s three children are enrolled in daycare at Tutor Time in Sterling Heights. All the paperwork was filed and everything was approved and paid but then a glitch caused a problem between the state, the childcare agency and the billing company. As a result, Reiter and their kids are stuck in the middle.

The state said an investigation is underway and they aim to fix the glitch, release the payment and avoid the headaches.

The Michigan Department of Health and Human Services and our partners at the Michigan Department of Lifelong Education, Advancement, and Potential are committed to ensuring Michigan families can access the benefits they are eligible for on time. Families with questions or who are having issues accessing benefits through the Child Development and Care Program can call 866-990-3227 or

More: Help Me Hank

About the Author

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.

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