A restoration process has been found for the nationwide CDK Global hack that crippled 15,000 auto dealers’ systems nationwide.
CDK provides software to auto dealers in North America. They say car dealerships were left in chaos after their computer systems were hacked in June, and many reverted to selling their vehicles using pens and paper.
The software company says they’re rapidly bringing dealers live on the Dealer Management System, and they said they’re anticipating all dealer’s connections to be live by last Wednesday (July 3).
“We are continuing our phased approach to the restoration process and are rapidly bringing dealers live on the Dealer Management System (DMS). We anticipate all dealers connections will be live by late Wednesday, July 3 or early morning Thursday, July 4. Our Customer Care channels have also been restored and customers can call, chat or submit eCases if they need assistance.
We are also actively working on bringing other applications live, including our Customer Relationship Management (CRM), ONE-EIGHTY, and Service solutions.”